How can I match my arrival in Padang with my departure to the Mentawai Islands?
Matching your flights (arrival in Padang) with your the ferry times is crucial from an organisational standpoint but also so you do not have to (unless you wish to) spent several days in Padang.
Each camp has an ‘Itinerary’ tab on which we have designated on which days, based on your trip duration (7, 9, 11, 12, 13 & 14 nights), you should arrive in Padang to catch the ferry the following morning.
Do Air Asia / Lion Air / Garuda charge an extra fee for Surfboards?
Air Asia does charge an extra fee for Surfboards. When booking your flight with Air Asia you will need to add some sort of ‘Sports Luggage’ – if you do not do this before you check in at the airport on the day of the flight it will be more expensive. More info here.
Lion Air has a 15 kg Sports Luggage Allowance, which means if you not exceed the 15kg of your sports luggage it’s free. More info here.
The above info was last updated on 7.01. 2017. We will try to keep this information updated, and we also do not believe that, since all above 3 Airlines as per late, all carry Surfboards for free, they will not at any time soon revert to charging fees. However, please check the links above just to be sure.
What is the best way to fly to Padang?
The easiest way to reach Padang Minangkabau International Airport is from Kuala Lumpur (Air Asia – ca. 1h) or from Jakarta Soekarno Hatta International Airport (Lion Air or Garuda – ca. 1.5h).
Is there ATMs in Padang which accept all foreign Bank Cards?
ATMs in Padang do accept VISA, Mastercard as well as Meastro.
Where can I change money? What kind of currency?
There are a few places in Padang where you can change Money. They may only accept $US, EUR & $AUS, our Partners in Padang Brigitte’s House & New House Padang can drop you there or you can simply change your money there.
Is there any ATM in the Mentawai Islands?
There are no ATMs in the Mentawai Islands that accept foreign Bank Cards. You will have to withdraw all the necessary money before you depart to the Mentawai Islands.
How do we pay the remaining amount when we get to Padang?
Total to be paid by the group on arrival is: Total Amount to be paid by the group minus the corresponding Fixed Deposit. That amount will have to be paid by either credit card or in cash in IDR, EUR, $USD or in $AUD.
Who will we pay the remaining amount to?
The remaining amount will need to be paid to our partners in Padang, either Brigitte’s House or New House Padang. These guys have been in the business for the last five years, they will then inform the Surf Camp you paid the remaining amount.
Are there any extra fees that I will have to pay on top of the listed price?
We offer all included fares except 2 nights accommodation in Padang and any additional personal expenses that you can find listed on the details section (What is not included) in each camp, a minimum total of 1.800.000 IDR if you go to Southern Siberut (Playgrounds) and 1.660.000 IDR if you go to Northern/Southern Sipora (Telescopes/Lance’s Right).
Should I print a receipt to show the tour guide?
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.
Is there anything I particulary need to keep in mind before booking my plane ticket?
We recommend to book refundable plane tickets and/or purchase Insurance which covers “Missed Flight Connections” as traveling to the Mentawai Archipelago from Padang and back requires Ferry rides which depend on the navigation conditions. So sometimes, but very rarely this can be subject to departure delays.
We also recommend a look at INDO SURF TRAVEL INSURANCE run by the author of the “Indo Surf & Lingo” guidebook.
Is there any Malaria pre-caution to be taken care of?
Generally it is to be said, that there are various regions in Sumatra/ The Mentawais, where Malaria can occur. However; in recent years there were no incidents with surfers or tourist who have visited Sumatra/Mentawais. If you have concerns, please refer to your local General Practitioner for further information.
What do I have to bring?
Suncream high protection 50, surftops & after sun hydration cream.
Sunglasses & flip flops
Long light trousers and long sleeves light shirts
Light rain coat, jumper (cool nights) & pairs of shoes
Water proof bag
Cameras, cellphones & laptops can be brought if you wish
Antibacterial shower gel
Desinfection products, water proof plasters & tapes
Antibiotics (Amoxyciline) & vitamins
Pair of booties (important), additional leash and fins, some repairing glue
Bring two surf boards, it’s better
How do I cancel my trip if I have already paid the deposit?
You will understand that we will need to plan so that all clients of ours are satisfied and everything is running smooth. Hence if you cancel the trip within three weeks before the start of the trip (Day 1), your fixed deposit will not be refunded. If you wish to cancel your reservation before three weeks before the start of the trip (Day 1), please simply send us an email to firstname.lastname@example.org and we will then refund the money into your designated bank account or into your PayPal account.
Can I extend my stay at the surf camp when I am there?
Yes you can, but it has to be arranged and discussed with the camp owner/manager and paid to our partners (Brigitte’s House/New House Padang) once back in Padang. When you arrive in Padang, and for whatever reason, you would like to have the option to extend, please mention this to the representative.
What is your refund and cancellation policy?
If you cancel within three weeks before the start of your trip (Day 1), your deposit will not be refunded. If you cancel until three weeks before the start of your trip (Day 1), your deposit (minus 5% PayPal fee) will be refunded.
Is there any Surf Shops in Padang or on the Mentawai Islands?
There is only one surf shop in Padang which sells chilli brand surfboard and all basic surfing equipment, be aware prices are western prices! There are no surf shops in the Mentawais.
What about Ding repair services?
In case of any dings, locals will manage the situation, wherever you are (Playgrounds, Telescopes, Lance’s Right). There is one shaper in Padang who can fix any snapped boards in two days time.
How about Wifi and Internet/Phone Reception?
Only the most expensive places provide Wifi, be aware the connection will not run that fast and maybe sold per hour; except in Northern Sipora (Telescopes) there is no real consistent Phone Reception, be ready to be disconnected from the real world.
Do we have electricity at the camp?
Yes, all the Surf Camps have electricity. The low budget camps will provide electricity from dusk until everybody goes to sleep and some will provide electricity till dawn allowing the fans to refresh you at night.
The pricier camps will cut electricity all day long till dusk. The most expensive camps will keep electricity 24 hours.
Can I bring my own food to the camp?
All the Surf Camps offer three meals a day but if you wish to eat more than what is provided then please feel free to bring your own food. If this is food which need to be cooled or prepared in the kitchen you will have to give a little tip (small amount of money) to the chef.
Is it safe to leave our valuables in our rooms and does the surf camp has a safe?
Yes as long as you lock your door when you are away. Some of the most expensive places have a safe.
How many meals are included?
All packages includes 3 meals a day. The pricier camps serve pancakes for breakfast and the high standard places additional fruits, maybe muesli, toasts & eggs. Generally for lunch, the traditional nasi goreng & mie goreng with chicken & eggs. A large variety of dinners is served in high standard place apart from rice, veggies, chicken & fish usually served in the pricier camp. Whenever you want you can drink mineral water, coffee, tea in any of the camps. In case you wish to bring some food yourself, this is not a problem. You can go shopping in Padang and take it with you. In case you have some special food requirements due to allergies etc., please let us know in advance and we will see how we help you.
Is there any particular Visa regulations for Indonesia?
The 30 day Visa is free. However will not be able to extend it. You will have to fly out and come back in in case the wish arises for you later. The Visa on Arrival (VOA) is the easiest and best option for you in case you could possibly extend. Before you go through customs after you arrived in Indonesia you will have to pay $35 US for the Visa on Arrival. This visa gives you a 30 day stay in Indo with the option to extend. You can extend your VOA any migration office in Indo. Make sure you visit the migration office about 5-7 before because it will take 2-3 days to process the visa.